Job Description

Job Description

Job Description

Location:  Onsite - North Shore, Pittsburgh
Employment Type: Full-Time, Contract to Hire
Reports To: IT Manager / Director of Technology
Pay Rate: $22 - $30/hr (Flexible based on experience)

Overview:
We are seeking an experienced Help Desk IT Specialist to join our technology team. The ideal candidate is a hands-on problem solver with strong technical acumen across end-user support, Microsoft 365 environments, Active Directory, and enterprise networking. This role requires a customer service mindset combined with solid troubleshooting and infrastructure knowledge to ensure smooth day-to-day IT operations.

 

Key Responsibilities:

• Provide Tier 1–2 technical support for hardware, software, and network-related issues across the organization.
• Administer and maintain Office 365 / Microsoft 365 environments, including user management, licensing, and Exchange Online.
• Manage and support SharePoint Online sites, permissions, and document management functions.
• Maintain and troubleshoot Active Directory accounts, security groups, and GPOs.
• Support enterprise network infrastructure—including switches, routers, and firewalls—by assisting with configuration, monitoring, and basic troubleshooting.
• Manage and track service tickets using the organization’s IT help desk system; ensure timely resolution and escalation where necessary.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripheral hardware.
• Support VPN access, multi-factor authentication, and endpoint security systems.
• Assist with IT documentation, process development, and user training.
• Collaborate with senior IT staff on projects involving system upgrades, network improvements, and cybersecurity initiatives.

Required:

• 3–5 years of experience in an IT Help Desk or technical support role in a mid-size or enterprise environment.
• Strong working knowledge of Microsoft Office 365, SharePoint Online, and Active Directory administration.
• Familiarity with enterprise network hardware (switches, firewalls, routers) and IP networking fundamentals.
• Understanding of ticketing systems and remote support tools.
• Excellent troubleshooting, communication, and documentation skills.
• Ability to work independently and prioritize multiple requests effectively.

Preferred / Helpful:

• Network certifications such as CCNA (Cisco Certified Network Associate), Fortinet NSE, or Juniper Networks certification.
• Experience with FortiGate, Cisco, or Juniper network environments.
• Exposure to Azure AD, Intune, or Endpoint Manager.
• Knowledge of ITIL practices or previous work in an IT service management (ITSM) framework.

Job Tags

Full time, Contract work, Work at office, Remote work, Flexible hours,

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