Job Description

Job Description

Are you a master of organization, a documentation wizard, and a process improvement enthusiast? If so, we want YOU to be part of our dynamic team in Frisco, TX!

We’re on the lookout for a detail-driven Operations Program Support Specialist who thrives in fast-paced environments and loves bringing order to chaos. This is your chance to make a real impact by streamlining workflows, enhancing operational efficiency, and supporting cross-functional teams with your top-notch skills.

🌟 What You’ll Do:

• Keep operations running smoothly by tracking and documenting tasks and workflows
• Maintain clean, organized electronic filing systems with precision
• Be a problem-solver by supporting resolution efforts for service gaps
• Create folders, manage data inputs, and prepare essential documentation
• Collaborate across departments to improve and simplify processes
• Follow up on outstanding tasks to ensure nothing falls through the cracks
• Deliver stellar internal customer service with clear, professional communication
• Use tools like SharePoint , Excel , Word , and Outlook to get the job done

💻 Your Tech Toolkit:

• Excel: Intermediate to advanced skills
• Word & Outlook: Confident and capable
• SharePoint: You know your way around
• PowerPoint: Bonus points if you’ve got it!
• Familiarity with file naming conventions and folder management

✅ What You Bring:

• Laser-sharp attention to detail and organizational prowess
• Proven ability to document, track, and follow up like a pro
• Understanding of process flows and improvement strategies
• Excellent written and verbal communication skills
• Flexibility, adaptability, and a customer-first mindset
• Experience in resolution support or a similar role is a plus

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