Overview We are seeking an experienced and innovative M&A Voice Engineer with deep expertise in Genesys Cloud integrations to join our IT/Unified Communications team.This role will be primarily responsible for designing, integrating, and implementing Genesys Cloud solutions during mergers and acquisitions (M&A). The ideal candidate will also possess strong backup experience in Microsoft Teams and Cisco VoIP technologies. This project-based role requires close collaboration with cross-functional teams to ensure seamless voice system transitions, alignment with business goals, and adherence to IT standards. Responsibilities Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities. Evaluate legacy contact centre infrastructures and recommend optimal integration or migration strategies. Collaborate with business units to ensure Genesys Cloud solutions align with organizational and operational goals. Configure, optimize, and maintain Genesys Cloud applications, routing, and workforce management systems. Manage and integrate telephony solutions with SIP trunks and cloud infrastructure. Develop and implement call flow designs and routing strategies to maintain operational continuity. Provide backup support for Microsoft Teams Phone System configurations, including Direct Routing and SBC management. Offer expertise on Cisco Unified Communications Manager (CUCM) systems during M&A integrations. Support hybrid communication environment integrations when required. Partner with IT, network, and security teams to ensure Genesys Cloud integration aligns with the broader infrastructure strategy. Deliver technical expertise and training to internal stakeholders during M&A projects. Liaise with vendors and service providers to troubleshoot and resolve system issues efficiently. Qualifications 5 years of experience in Voice Engineering with a focus on Genesys Cloud implementations . In-depth knowledge of Genesys Cloud architecture, call routing, and telephony integrations . Hands-on experience with Microsoft Teams Phone System and Cisco VoIP solutions. Proven experience in M&A voice system integrations and migrations . Strong understanding of SIP, QoS, VLANs, and cloud telephony solutions . Excellent analytical, troubleshooting, and problem-solving skills. Relevant certifications such as Genesys Cloud Certified Professional (Google Cloud Platform-GC) or Microsoft Teams Voice Engineer Expert preferred. Experience with contact centre analytics and reporting tools . Knowledge of hybrid telephony environments and cloud migration strategies . Familiarity with voice system regulatory compliance (e.g., E911). Strong project management and organizational capabilities. Excellent verbal and written communication skills. Ability to adapt in dynamic, fast-paced M&A environments. Cisco certifications in Routing and Switching are a plus. #J-18808-Ljbffr Tachyon Technologies
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