Job Description

Job Description

Job Description

WARRANTY JOB DESCRIPTION

• Understand DMS and Manufacturer systems to repair orders, submit claims, check vehicle coverage and repair history

• Have a clear understanding of the manufacturer policies and procedures

• Book and review job cards for proper documentation for labor time, tech stories, cause and correction, replacement parts, authorization codes, service management approval, sublets, customer reimbursements, deductibles... etc.

• Be able to communicate with technicians and service management and parts personnel for needed items and not afraid to speak up when mandatory requirements are missing

• Submit claims on a daily basis and process any rejections

• Maintain warranty receivables less than 45 days. Review schedule at minimum, once a week.

• Achieve and maintain average age of paid claims at or less than 3 days

• Assure warranty sales and receivable are posted to the proper accounts

• Achieve and maintain a 90% above paid claim ratio on each memo

• Keep an organized file of pending claims

• Maintain vehicle history thru the DMS archiving system DSDA

• Acquire and disseminate information regarding changes to warranty policy and procedures, including coverage changes to all service personnel

• Communicate and assist Service Management with resolving problem claims with District Service Management and Warranty Specialist

• Assure prior to closing any job card that it is compliant with the manufacturer policies and procedures

• Book and submit claims to Dealer Resource using Warranty Group website. Maintain DRS receivables less than 60 days. Review schedule at minimum once a month.

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